Customer Support Executive

Job Description

A customer-focused organization in Pandalam is seeking a Customer Support Executive to handle client inquiries and provide exceptional service. The candidate will assist customers through phone, email, and chat channels while resolving issues promptly and professionally. The role requires excellent communication skills, patience, and problem-solving abilities. Executives will maintain customer records, follow up on requests, and ensure customer satisfaction. This position provides valuable experience in customer relations and business operations.

Key Responsibilities

• Respond to customer inquiries
• Resolve complaints efficiently
• Maintain customer records
• Provide product information
• Follow up on customer requests
• Escalate complex issues
• Prepare support reports
• Ensure customer satisfaction

Key Requirements

• Strong communication skills
• Customer-oriented mindset
• Computer proficiency
• Problem-solving abilities

Qualification

• Any Graduate

Salary

• ₹18,000 – ₹28,000 per month

Benefits

• Performance incentives
• Paid leave
• Training programs
• Career growth opportunities